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Terms & Privacy Policy

Terms

TERMS AND CONDITIONS

Last updated: October 13, 2025

1. Introduction

Welcome to RANAYO. By accessing and using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

2. Definitions

  • "Service" refers to the SMM (Social Media Marketing) panel services provided by RANAYO
  • "User" refers to any person or entity using our services
  • "Account" refers to the user account created to access our services
  • "Order" refers to any service purchased through our platform
  • "Funds" refers to the balance in your account used to purchase services

3. Account Registration

  • You must be at least 18 years old to use our services
  • You must provide accurate and complete information during registration
  • You are responsible for maintaining the confidentiality of your account credentials
  • You are responsible for all activities that occur under your account
  • We reserve the right to suspend or terminate accounts that violate our terms

4. Services

  • We provide social media marketing services including but not limited to followers, likes, views, comments, and other engagement services
  • Service delivery times are estimates and may vary
  • We do not guarantee specific results or outcomes from our services
  • Services are provided "as is" without warranties of any kind
  • We reserve the right to refuse service to anyone for any reason

5. Pricing and Payment

  • All prices are displayed in the currency specified on our website
  • Prices are subject to change without notice
  • Payments are non-refundable except as specified in our refund policy
  • You must have sufficient funds in your account to place orders
  • We accept various payment methods as displayed on our website
  • All transactions are final once processed

6. Refund and Cancellation Policy

  • Refunds are only provided in cases where:
    • Service was not delivered as described
    • Technical errors resulted in duplicate charges
    • Service quality does not meet our stated standards
  • Refund requests must be submitted within 30 days of the order date
  • Partial refunds may be issued for partially completed orders
  • Orders cannot be cancelled once they have started processing
  • We reserve the right to approve or deny refund requests at our discretion

7. User Responsibilities

  • You must not use our services for any illegal or unauthorized purpose
  • You must not violate any laws in your jurisdiction
  • You must not abuse, harass, or harm other users
  • You must not attempt to gain unauthorized access to our systems
  • You must not resell our services without written permission
  • You must comply with the terms of service of third-party platforms (Instagram, Facebook, YouTube, etc.)

8. Prohibited Activities

Users are strictly prohibited from:

  • Using our services to promote illegal content
  • Violating intellectual property rights
  • Engaging in fraudulent activities
  • Manipulating or gaming our system
  • Creating multiple accounts to abuse promotions
  • Using automated tools or bots without authorization
  • Spamming or sending unsolicited messages

9. Service Limitations

  • We do not guarantee that services will meet your specific requirements
  • We do not guarantee uninterrupted or error-free service
  • Third-party platform changes may affect service delivery
  • Account suspensions on third-party platforms are beyond our control
  • We are not responsible for content posted by users

10. Intellectual Property

  • All content on our website is protected by copyright and trademark laws
  • You may not copy, reproduce, or distribute our content without permission
  • Our logo, brand name, and trademarks are our exclusive property
  • User-generated content remains the property of the respective users

11. Privacy and Data Protection

  • We collect and process personal data as described in our Privacy Policy
  • We implement security measures to protect your information
  • We do not sell or rent your personal information to third parties
  • You have the right to access, modify, or delete your personal data

12. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability is limited to the amount you paid for the specific service
  • We are not responsible for losses resulting from third-party platform actions
  • We are not liable for damages caused by unauthorized access to your account

13. Service Modifications

  • We reserve the right to modify, suspend, or discontinue services at any time
  • We may update these terms and conditions without prior notice
  • Continued use of our services constitutes acceptance of modified terms
  • We will make reasonable efforts to notify users of significant changes

14. Termination

  • We may terminate or suspend your account at any time for violations of these terms
  • You may close your account at any time by contacting support
  • Upon termination, your right to use our services ceases immediately
  • Remaining funds may be forfeited in cases of terms violations

15. Dispute Resolution

  • Any disputes shall be resolved through good faith negotiations
  • If negotiations fail, disputes will be subject to binding arbitration
  • The laws of our jurisdiction shall govern these terms
  • You agree to submit to the exclusive jurisdiction of our courts

16. Third-Party Links

  • Our website may contain links to third-party websites
  • We are not responsible for the content or practices of third-party sites
  • Use of third-party services is at your own risk

17. API Usage

  • API access may be provided to eligible users
  • API usage must comply with our guidelines and rate limits
  • We may revoke API access for violations or abuse
  • API keys must be kept confidential

18. Support

  • We provide customer support through our ticketing system
  • Support hours and response times may vary
  • We strive to resolve issues promptly but do not guarantee specific resolution times

19. Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our control, including but not limited to natural disasters, wars, strikes, or technical failures.

20. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full effect.

21. Contact Information

For questions about these Terms and Conditions, please contact us at:

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Privacy Policy

PRIVACY POLICY

Last updated: October 13, 2025

1. Introduction

At RANAYO, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

Personal Information:

  • Name and email address
  • Username and password
  • Payment information
  • Contact details
  • IP address and device information

Usage Information:

  • Order history and transaction records
  • Service preferences
  • Browser type and version
  • Pages visited and time spent on site
  • Referral sources

Automatically Collected Information:

  • Cookies and tracking technologies
  • Log files
  • Analytics data

3. How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Process transactions and send notifications
  • Improve and personalize user experience
  • Communicate with you about services and updates
  • Detect and prevent fraud
  • Comply with legal obligations
  • Analyze website usage and trends
  • Send promotional materials (with your consent)

4. Information Sharing and Disclosure

We may share your information with:

  • Service providers: Payment processors, hosting providers, analytics services
  • Legal authorities: When required by law or to protect our rights
  • Business transfers: In case of merger, acquisition, or sale of assets

We do NOT:

  • Sell your personal information to third parties
  • Share your information for third-party marketing without consent
  • Disclose sensitive information without proper safeguards

5. Data Security

We implement various security measures including:

  • Encryption of sensitive data
  • Secure socket layer (SSL) technology
  • Regular security audits
  • Access controls and authentication
  • Firewall protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as:

  • Your account is active
  • Necessary to provide services
  • Required by law or for legitimate business purposes

You may request deletion of your data at any time, subject to legal and operational requirements.

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to data processing
  • Withdraw consent
  • Data portability
  • Lodge a complaint with supervisory authorities

To exercise these rights, contact us at contact@ranayo.com

8. Cookies and Tracking Technologies

We use cookies to:

  • Remember your preferences
  • Authenticate your account
  • Analyze website traffic
  • Improve user experience

You can manage cookie preferences through your browser settings. Disabling cookies may affect functionality.

9. Third-Party Services

We may use third-party services such as:

  • Payment processors: Stripe, PayPal, etc.
  • Analytics: Google Analytics
  • Social media platforms: For service delivery

These services have their own privacy policies, and we are not responsible for their practices.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

11. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children. If we discover we have collected data from a child, we will delete it promptly.

12. Marketing Communications

With your consent, we may send:

  • Promotional emails
  • Service updates
  • Special offers

You can opt out of marketing communications at any time by:

  • Clicking "unsubscribe" in emails
  • Adjusting your account settings
  • Contacting support

13. Data Breach Notification

In the event of a data breach, we will:

  • Notify affected users promptly
  • Report to relevant authorities as required
  • Take steps to mitigate harm
  • Implement measures to prevent future breaches

14. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be:

  • Posted on this page with an updated date
  • Communicated via email for significant changes
  • Effective immediately upon posting

15. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination

16. GDPR Compliance (EU Users)

For users in the European Union, we comply with GDPR requirements:

  • Lawful basis for processing data
  • Data protection by design and default
  • Right to be forgotten
  • Data portability
  • Breach notification within 72 hours

17. Do Not Track Signals

We do not currently respond to "Do Not Track" signals from browsers, as there is no industry standard for how to interpret these signals.

18. Analytics and Advertising

We use analytics services to understand user behavior and improve our services. These services may collect:

  • Device information
  • Usage patterns
  • Demographics (aggregated)

We do not share personally identifiable information with analytics providers without consent.

19. Account Information Security

To protect your account:

  • Use strong, unique passwords
  • Enable two-factor authentication if available
  • Do not share login credentials
  • Log out after each session on shared devices
  • Report suspicious activity immediately

20. Contact Us

For questions about this Privacy Policy or data protection practices:

We will respond to inquiries within 30 days.

21. Consent

By using our services, you consent to this Privacy Policy and our collection and use of information as described herein.

Quick Links

Contact Informations

  • Tel:
  • E-mail: contact@ranayo.com
  • Working Hour: Mon - Sat 09 am - 10 pm